The impact you’ll have:
As our new Customer Success Manager (m/w/d), you will be responsible for consulting and further developing our existing customers, constantly delivering a top-class customer experience and thus contributing to our overall success. Your responsibilities will include, among others:
- Onboard our new customers to cofenster and excite them by creating wow-moments to keep them engaged
- Identify new opportunities and use cases for our clients to produce videos with our tool, helping them develop new video strategies
- Provide our product team with direct feedback to constantly improve our product and experience
- Play an active role in further developing and optimizing our in-house customer success and upsell strategy and processes
- Come up with creative solutions to meet and surpass our customer’s needs
- Identify ways to leverage current customer accounts into parents, subsidiaries, or other parts of the same organization.
What you should bring:
- At least 3 years of customer success experience in a B2B SaaS environment
- Customer-focused mentality, positive attitude and a problem-solving mindset
- Fluency in German & English (both written and spoken)
- Experience with HubSpot or other CRM/customer success tools and data analytics is a plus
- Ability to think strategically and connect the dots in order to think holistically about our clients
- Comfortable managing renewal processes - commercial experience dealing with security, legal, and procurement is a nice to have
What we offer:
- A great opportunity to have a lot of impact in a growing company
- An extraordinary culture of fun, trust, and achievement! 🥳 💙🏅
- Competitive compensation package based on your individual experience
- Quick professional growth opportunities based on your own interests and strengths
- A real hybrid culture: come to the office if and when you wish
- For those willing to join in the office, we offer a modern office in the heart of Hamburg and around-the-clock supply of fruits, coffee, tea, and snacks
- 30 vacation days a year
- A MacBook, as well as home-office equipment for those working from home
- An Urban Sports Club membership (you can find the details under urbansportclub.com)
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes cofenster stronger. 🚀
If you share our values and our enthusiasm for video, you will find a home at cofenster! 😊
About us
cofenster is a video software company founded in 2020 and based in Hamburg. We believe seeing people over video creates empathy. For this reason, we have developed a tool so easy to use, it became the single point for companies to organize video communication, so employees can use self-made videos for everything they want to say. We call this the cofenster way of doing video.
Our cofenstis — this is how we call our team members — are passionate, curious, and ambitious people from all over the world, working together to achieve one goal: to increase empathy in the workplace. We have already made our way into companies such as Microsoft, Carlsberg and Beiersdorf. Now we want to bring the cofenster way of doing video to every company in Europe!